Privacy policy

Last Updated: August 6, 2025

Domu Inc (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our mobile application and related services (the “App”).

1. Information We Collect

We may collect the following personal information when you use DOMU:

• Account Information: Name, phone number, email address, and password.

• Property-Related Information: Photos, videos, and details of properties you list.

• Livestream Content: Video, audio, and chat content from live open houses.

• User Activity: Bookmarks, “I’m Interested” selections, and reports you submit.

• Location Information: Approximate or exact GPS location, when enabled by you.

• Device Information: IP address, app version, and device type for security.

2. How We Use Your Information

We use your personal information to:

• Connect renters, buyers, landlords, and real estate agents.

• Share your contact details with agents when you mark a property as “Interested.”

• Enable livestream open houses and video walk‑throughs.

• Prevent fraud and verify property listings.

• Provide customer support and respond to inquiries.

• Improve app features and user experience.

3. How We Share Information

We may share your information only as follows:

• With Agents: If you mark interest in a property, your contact details are shared with the listing agent.

• With Service Providers: We use trusted third‑party providers (e.g., AWS for hosting) to operate the App securely.

• For Legal Compliance: If required by law or government authorities.

• In Case of Abuse: To investigate fraud, abuse, or misuse of the App.

We do not sell or rent your personal data to third parties.

4. Data Storage and Security

• Your data is stored securely on Amazon Web Services (AWS).

• We use encryption and industry‑standard safeguards to protect your information.

• Access is restricted to authorized personnel only.

5. Data Retention

We retain your data only for as long as needed to provide our services or comply with legal obligations. You may request deletion of your account and personal data at any time (see Section 7).

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate data.

• Request deletion of your data.

• Withdraw your consent at any time.

We comply with Vietnam’s Personal Data Protection Decree (Decree 13/2023) and, where applicable, international privacy laws such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

7. How to Request Deletion or Contact Us

If you want to delete your account or have questions, please contact us at:

Email: info@finddomu.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.